Frequently Asked Questions

Quick answers about support, billing, import/export, and security & privacy.

FAQ

How fast do you reply to support tickets?

We provide 24/7 email support and usually reply as soon as possible.

Where can I contact support?

You can write to contact@passwords-manager.com or submit the support form on our Contact Us page.

Do you offer phone support?

Yes, by request through a support ticket. We share a scheduling link for eligible cases.

What are phone support hours?

Monday to Friday, 9 AM to 6 PM (German time).

How do I request a feature?

Submit a support ticket with feature details, use case, and platform information.

How do I report a bug?

Send app version, device/OS details, and reproduction steps through the support form or email.

Is Passwords Manager offline-first?

Yes. Your data is designed to stay local by default for privacy and control.

Do you store my private data on company servers?

No. We do not run a backend that stores your private app data.

Can you recover my master password or pattern?

No. We cannot recover or reset your private access credentials.

Is encryption used for stored data?

Yes, strong encryption is used to protect sensitive information stored by the app.

Where can I read policy and legal information?

Please review our Privacy Policy page for full details.

What is the difference between PM Lite and PM Pro?

PM Lite is free with limited storage. PM Pro is a one-time lifetime purchase with expanded capabilities.

What does PM Max add?

PM Max adds encrypted sync/backup to your own cloud account and additional convenience features where supported.

Do you provide billing help?

Yes. We can guide you for billing questions and direct you to store-specific procedures.

Is there a desktop version?

Desktop availability may vary by release stage. Check the latest pricing section for status.

Does autofill work everywhere?

Autofill availability depends on platform, OS capabilities, and app/browser support.

Can I import data from other apps?

Yes. Import options can include CSV and other supported formats depending on platform and version.

Can I export my data?

Yes. Export is supported so you can keep backups and move your data when needed.

Why does the app need storage permission?

Storage permission is used for import/export and local backup files.

Where is PM Max synced data stored?

In your own connected cloud provider account, not on company servers.

If you can’t find your answer, contact our support team and we’ll help you troubleshoot.